Warranty

Home/Playsystems/Warranty
Warranty 2017-05-04T19:56:02+00:00

Vertical Support Posts

Poly Playsystems® recycled plastic vertical support posts carry a lifetime structural warranty (from the date of purchase) against failure from corrosion, deterioration, faulty workmanship or weathering.

Timber Playsystems® vertical support posts carry a thirty (30) year warranty (from the date of purchase) against structural failure due to corrosion, deterioration or faulty workmanship. This includes deterioration from fungi or insect damage and checking or cracking which affects the structural safety of the unit. Normal checking and cracking (inherent to dimensional wood products) that do not affect the structural integrity of the structure are not covered under this warranty.

Other Components

Pacific Outdoor Products manufactured steel components (such as, but not limited to, climbers and ladders) and collar systems carry a ten (10) year warranty against structural failure due to corrosion, deterioration or faulty workmanship.

All polyethylene products (such as, but not limited to, slides, roofs and panels) carry a three (3) year warranty against deterioration and faulty workmanship.

All other components and hardware carry a three (3) year warranty against deterioration and faulty workmanship.

Replacements

Replacement parts will be furnished free of charge (shipping and labor excluded) subject to the following conditions:  1) This warranty applies only to the original purchaser;  2) All returns must be approved in advance;  3) Structures assembled improperly or contrary to our instructions, or altered without authorization, will void guarantee.

Warranty does not cover damage caused by vandalism, misuse, abuse, neglect or acts of nature. You may be required to submit photographs to determine eligibility for replacement parts.

Pacific Outdoor Products, Inc. will not be liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply in all cases. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

Product Specifications are available through your dealer. Specifications are subject to change without notice. For more safety information contact the Consumer Product Safety Commission (CPSC) at 800-638-8270 or American Society for Testing and Materials (ASTM) at 610-832-9500.